Privacy Policy

Welcome to ILVI

At ILVI, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you shop with ILVI, we may collect the following information:

Name
Phone number
Email address
Shipping and billing address
Payment details required for transaction processing
Order history
IP address and browsing information

How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Respond to customer support requests
Improve website experience and services
Prevent fraudulent transactions
Send promotional communications if you opt in

Payment Processing

All payments on ILVI are securely processed through Razorpay.

Customers can pay using:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other payment methods supported by Razorpay

ILVI does not store your card details, CVV numbers, banking credentials, or payment information on its servers.

Payment information is securely encrypted and processed directly through Razorpay’s secure payment infrastructure.

Cookies

Our website may use cookies to improve browsing experience, remember preferences, and analyze website traffic.

You can disable cookies through your browser settings if preferred.

Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third party partners such as:

Razorpay for payment processing
Delhivery and logistics partners for shipping
Technical and marketing support providers

These partners use your information only for operational and order fulfillment purposes.

Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Third Party Services

Our website may contain links or integrations from third party service providers including payment gateways and courier partners. ILVI is not responsible for the privacy practices or policies of external websites or services.